Mezinni Standard Terms of Service

1. Interpretation

Below definitions apply to all Services provided by or on behalf of Mezinni to the Customer:

‘Agreement’: The mutual understanding between the Customer and Mezinni regarding the provision of Services, including these Conditions and any other express written agreements.

‘Ancillary Services’: Services secondary to the primary Consultancy, Customs, Transport, or Warehousing Services.

‘Cargo Insurance’: All-risk insurance coverage of transported or stored Goods or items.

‘Dangerous Goods’: Items which are or may become of a dangerous, inflammable, radio-active, or damaging nature, or likely to harbor pests.

‘Force Majeure’: Events beyond reasonable control, including natural disasters, pandemics, strikes, cyber-attacks, or Authority orders.

‘Goods’: Any items or property which are the subject of the Services handled by Mezinni or its subcontractors.

‘Mezinni’: The contracting Mezinni entity which performs or arranges the Services for the Customer.

‘Services’: Any Transportation, Fulfillment, Supply Chain, E-commerce, or Industry-specific logistics provided by Mezinni.

‘SDR’: Special Drawing Right as defined by the International Monetary Fund, used for calculating liability limits.

2. Application

2.1. All Services, whether gratuitous or not, are performed by Mezinni subject to these Conditions.

2.2. If a bill of lading or waybill is issued where Mezinni contracts as the carrier, that document’s provisions shall prevail over these Conditions only to the extent of any inconsistency.

3. Obligations and Warranties of Customer

3.1. The Customer warrants they are either the Owner or the authorized Agent of the Owner and are authorized to accept these Conditions.

3.2. The Customer must provide Mezinni with lawful, sufficient, and executable Instructions and documentation, including SKU info and storage requirements.

3.3. The Customer warrants that Goods are properly packed, labeled, and in a seaworthy/road-worthy condition.

4. Rights and Obligations of Mezinni

4.1. Mezinni is entitled to subcontract any part of the Services and choose routes or storage methods at its discretion.

4.2. Mezinni may depart from Customer instructions if it reasonably considers there is a good reason to do so in the Customer’s interest.

4.3. Liability ceases upon delivery of Goods in accordance with Authority recommendations or orders.

4.4. Mezinni will perform Services in accordance with the Mezinni Code of Conduct regarding ethical business behavior.

5. Special Goods and Requirements

5.1. Dangerous Goods: Unless agreed in writing, Customers must not deliver Dangerous Goods. If accepted, the Customer must provide full Material Safety Data Sheets (MSDS) and ensure proper labeling.

5.2. Temperature Control: For temperature-sensitive Goods, the Customer must ensure the container and Goods are properly pre-cooled/heated and thermostatic controls are set correctly.

5.3. Customs: Mezinni acts as a Direct Representative for customs purposes unless otherwise agreed. The Customer remains ultimately responsible for all duties, taxes, and fines.

6. Payment and Payment Terms

6.1. Prices are valid for 3 months unless otherwise agreed. Mezinni may increase prices due to cost increases beyond its control (e.g., fuel, taxes).

6.2. Payment is due 30 days from the invoice date without deduction or set-off.

6.3. Late payments shall incur interest (e.g., 1.5% per month) plus dunning fees for payment reminders.

7. Lien and Insurance

7.1. Lien: Mezinni shall have a general lien on all Goods and documents in its possession for all sums due from the Customer.

7.2. Disposal: If sums remain unpaid after notice, Mezinni may sell or dispose of Goods by public auction or private treaty.

7.3. Insurance: Mezinni maintains liability insurance as required by law but will not take out Cargo Insurance on behalf of the Customer unless specifically requested in writing.

8. Liability and Indemnities

8.1. Mezinni is only liable for loss, damage, or delay caused by its own negligence or willful misconduct.

8.2. Liability is limited based on international conventions (e.g., Montreal Convention for air, CMR for road, or SDR limits).

8.3. Mezinni is not liable for inherent vice of Goods, insufficient packing, or acts of Authority.

9. Dispute Resolution and Law

9.1. These conditions and any Agreement shall be governed by the laws of the country where Mezinni’s registered office is located.

9.2. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mezinni’s domicile.